You can find contact details for Etisalat above.. ComplaintsBoard.com is an independent complaint resolution platform that has been … Telecommunications Regulatory Authority (TRA) of UAE rolled out a set of new rules and regulations (anti-spam policy) related to SMS messaging from 3rd November 2020. Lahore, 11 July 2020: The tickets refund process of the 10 HBL Pakistan Super League matches which were abandoned due to rain, played behind closed doors or rescheduled due to Covid-19 will commence on Monday, 13 July, it was announced today. The TRA’s Consumer Protection Regulations (“TRA’s Regulations”), which were amended in January 2017, set out the process for consumer complaints and disputes. TRA will study the dispute and contact you. The person submitting the dispute must provide the following information and documents to the TRA: The TRA will assess the dispute and if it considers the submission to be complete and appropriate, the TRA will correspond directly with the relevant telecommunications service provider on behalf of the consumer. Review of the Telecom provider’s response. As such, one of the reasons why no links are provided, is that it would take the whole page to do it. �`za���m�[c��J` 6׈� Thank you. �[ The first point for filing a complaint is with your licensed telecommunications service provider itself. Box 15551, Al Ain, Abu Dhabi, United Arab Emirates. Amna Qureshi Telecommunications service providers are responsible for ensuring that all consumer complaints are handled efficiently. endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream Ministry of Economy is in charge of consumer protection. Discover tailored solutions to meet your contract needs – whether you need assistance assessing your current situation and obtaining the right GSA Schedule, or ensuring your awarded GSA Schedule Contract is up-to-date and compliant. endstream endobj startxref In case he fails, the caller will be forwarded to the Department of Complaint and Advise to process the complaint or answer the inquiry. eMudhra, a global Public Key Infrastructure (PKI) and Trust service provider with presence in UAE, has announced that they have become a certified Cross Certification Service Provider in the UAE. Service centre to provide “proper communication” between public and TRA | Operators, Support, Telecoms, Complaint, Telecommunications Regulatory Authority - UAE, The UAE… Consumers can file complaints 24x7 in Dubai Staff Reporter /Dubai reporters@khaleejtimes.com Filed on April 11, 2018 | Last updated on April 11, 2018 at 08.22 am المواقع الخارجية قد يكون لها سياسات مختلفة للمحتوى والخصوصية من موقع هيئة تنظيم الاتصالات Pre-registering of workers Complaints: The solicitor (a national employee or organization) shall contact the Call Center of MOHRE. We will connect you to one of our agents now. Their five-year term of office is both non-renewable and non-extendable. Channel: Clarifications: UAE Federal Feedback Gate National Customer Relationship Management (NCRM). The UAE TRA application provides the main services in an interactive manner in order to ease the life of TRA customers. Complaints, if any, received in TRAI are forwarded to the service providers. Click on Start Service and then log in using your credential or create a new account. The Telecommunications Regulatory Authority, pursuant to its authority under the Federal Law by Decree No. The authorized Dealer shall make a list of all received complaints as well as investigation in complaints. Filing a Complaint against your UAE Employer at MOHRE through TASHEEL. First and foremost, you might wonder what Tasheel is and its function. Our Board is composed of a full-time Chairman and four full-time Board Members. Abu Dhabi P.O.Box: 26662 Abu Dhabi, United Arab Emirates. The UAE Telecommunications Regulatory Authority (TRA) was established in 2003 to regulate the Information Communications and Telecommunications (ICT) sector in the United Arab Emirates (UAE) and to ensure sustainability, competitiveness and transparency among the service providers, customers and shareholders.The TRA is a regulatory body with more than 1000 employees, it oversees … البوابة الإلكترونية لخدمات الهيئة العامة لقطاع تنظيم الاتصالات The TRA will submit a copy of the dispute to the telecommunications service provider, together with any instructions or questions that the TRA may choose to raise. Technology, Media & Telecommunications. Channel: Clarifications: UAE Federal Feedback Gate National Customer Relationship Management (NCRM). Following consultation, dispute resolution regulation is expected to be issued soon by the TRA. The Federal Law No. Please click here leave a message and we will get back to you shortly. This involves important and mandatory process, especially when it comes to sending Promotional/Marketing SMS (Bulk SMS). On 31 July 2017, Qatar requested consultations with the United Arab Emirates with respect to measures relating to trade in goods, trade in services and trade-related aspects of intellectual property rights from Qatar. A complaint to the Central Bank can be registered in several ways. 0 Telecommunications service providers are legally required, under the TRA’s Regulations, to maintain procedures to handle consumer complaints and to provide consumers with information regarding the complaint process. TRA … This regulation will contain comprehensive guidelines for the dispute and appeal process to ensure all service providers receive fair and non-discriminatory treatment. Fill-in application for and entre the dispute number provided by the service provider (if available) and attach any required documents. Thank you for your interest in working with Al Tamimi & Company. All other complaints shall be redressed within ten days from the date of registration of complaint. The TRA will advise the telecommunications service provider of the dispute and the telecommunications service provider is required to respond to the TRA within three business days. H�t�A��0����9��8��zܮZmO��[�&qk������m�FU+�d���|6��/�s�;�T��O���� N������v�v��'}��hW��}� This comes in line with the UAE direction towards Smart Government. The TRA official said people should report any suspicious calls by dialling the non-emergency toll free number 901 or registering complaints online at www.ecrime.ae. The Telecommunications Regulatory Authority (TRA) was established in 2002, to liberalize and promote the telecommunications services in the Sultanate under the Telecommunications Act which was issued under the Royal Decree No. This regulation will contain comprehensive guidelines for the dispute and appeal process to ensure all service providers receive fair and non-discriminatory treatment. Basically, Tasheel is a government partner that handles UAE labour processes and they are also an expert in establishing businesses. Ultimately, quality of service is high on the agenda and the TRA is taking a much more active role in bringing telecommunications service providers together and finding solutions for consumers with a view to increasing consumer satisfaction. ���J("�+ Q 2. The refund will be carried out in two phases. A complaint to the Central Bank can be registered in several ways. v��!��`O��Z l������8JE4lŀɷo��.�l���?r�r2r��ҋ��jX�N\ 9J^N\���F#�� 0�}��W� q��(m�(h�U(c�5(^ٵ(Y��.K�C_����%������'������%,9��\����?�s?e��H�ߑ��"�й!�{������L�����NJ�u9����^>���X�i?^_�d�T���羜�#��"��砗���y��`��dPI�5�0y/����U���t5;-�� ������^��uvs�eC&�E���M�e�C�P �������g�i*���N38tR���{?O�"{9���G Excuse my English as it is not my first language (UAE National). هذا الرابط سوف يقوم بتوجيهك إلى موقع خارجي. Book an appointment with us, or search the directory to find the right lawyer for you directly through the app. Browser Compatibility: IE 10+ - Firefox 10+, Google Chrome 5+, Safari 1+, Opera 12+ GITEX 2020 Dubai: Around 1 million Emiratis and residents have registered for UAEPass, TRA says. The Telecommunications Regulatory Authority (“TRA”) is the UAE’s federal regulatory body for the telecommunications industry. The TRA will generally handle consumer disputes only after the complaint has been handled by the relevant telecom provider and within a three month period of the last handling by that telecoms provider. In case he fails, the caller will be forwarded to the Department of Complaint and Advise to process the complaint or answer the inquiry. However, the TRA will generally only handle subscriber complaints after the complaint has been submitted to the service provider and if the matter has not been satisfactorily resolved by the service provider's own customer complaints procedure (Article 15.11.1 of … Al Tamimi & Company’s Technology, Media & Telecommunications team regularly advises on telecommunications related issues including consumer complaints and disputes relating to telecommunication services. d�"��V�'�����U0^�Q�,YiF��N��C�W�/V�t����!Y�Vy���L���?��bo{�7��︢�����%e�|i+l=+�����_8F��s��f��>� �fGi4q�i �Qĉ� D���z� Emirates Authority for Standardization and Metrology (ESMA) is a key federal entity that provides safety and quality measures for products. The TRA will conduct an initial assessment of the dispute, particularly with a view to verifying that the dispute is genuine and the submission is complete. The telecommunications service provider shall use its best endeavours to close the dispute by the set deadline, however it can make a written request for an extension if required. We have responsibility for the regulation of the teaching profession, including misconduct hearings and the maintenance of the database of qualified teachers. In the event that the telecommunications service provider fails to resolve the matter to the consumer’s satisfaction, the matter can be escalated through the TRA’s Consumer Dispute procedure. Such issues may relate to, for example, a consumer being charged for a service/product the consumer did not purchase. The complaint, together with the initial report, will be referred to the Professional Conduct Committee of the Department for determination. The operator shall answer the inquiries or handle the complaint. Issuing appropriate regulations forms a major pillar of the TRA’s legal mandate to organize and develop the telecommunications market in Lebanon to promote fair competition and ensure a healthy environment. Purpose. Purpose. During the first phase, which runs from 13 July to 5 August, the … Qatar claimed that the measures appear to be inconsistent with: Under the TRA’s Regulations, the TRA has the authority to resolve disputes and order any remedies accordingly. ���p�$�p���js4���?�_����˖Z�����^��� %%EOF On 24 January 2018, the United Arab Emirates requested consultations with Pakistan concerning Pakistan's anti-dumping measures on imports of biaxially oriented polypropylene film from the United Arab Emirates. In accordance with the Department’s procedures, the Respondent has a right to file a grievance against a decision to impose disciplinary action against him/her within one month from the date of the decision. Despite this, the TRA’s Regulations provide that the TRA does have the discretion to accept any consumer dispute at any time. Please fill the below form to submit your Fraud Report or Click here to download and send to reportfraud@saiuae.gov.ae Please read the following Terms &Conditions, before submitting your … Thank you for your inquiry. The TRA’s Consumer Protection Regulations (“TRA’s Regulations”), which were amended in January 2017, set out the process for consumer complaints and disputes. A few months ago, I submitted a complaint with the TRA (Telecommunications Regulatory Authority), and last week they called me on the phone to resolve that complaint. Toll Free : 800 12 International Calls: +971 4 7774049 Fax: +971 2 777 2229; Email : info@tra.gov.ae Customer Happiness Center working hours: 7:30 AM - 2:30 PM 14 0 obj <> endobj h�bbd``b`Z$�� �V��@���b)9� People can call on their hotline 600522225 for complaints or queries. Press Release - 19-Jan-2019 telecommunications UAE mobile phone revenues drop as subscribers rise UAE participates in ARABOSAI Governing Board meeting in Morocco 20 fiscal criminal cases referred to the public prosecution service Claims amounting to one billion dirham SAI discloses a case of corruption of 5.5 Million The Telecommunications Regulatory Authority (“TRA”) is the UAE’s federal regulatory body for the telecommunications industry. البوابة الإلكترونية لخدمات الهيئة العامة لقطاع تنظيم الاتصالات Initial Etisalat complaints should be directed to their team directly. Under the TRA’s Regulations, the TRA has a broad range of powers and scope to provide suitable remedies for consumers. Filing your complaint. On 31 July 2017, Qatar requested consultations with the United Arab Emirates with respect to measures relating to trade in goods, trade in services and trade-related aspects of intellectual property rights from Qatar. h�b```f``�g`a`�.g`@ �r��� .�b�P~�}"�r ��v2�c��g���ϩ�3x��@��00r)iF �bvFɹ>� @� ��� UAE social networking sites were abuzz these last few days with suggestions, comments and queries over the new regulation introduced by the TRA, which allowed mobile phone users to … Press Release - 08-Apr-2019 uae TRA opens registration for UAE Hackathon 2019 Data for Happiness and Wellbeing. The TRA will carefully review the telecommunications service provider’s response to the dispute and, if the TRA is not satisfied with this response, the TRA will provide further instructions to the telecommunications service provider. Please click here to view our latest job openings. Reader complaint. Disclaimer: This chat service should not be relied upon as a substitute for professional advice which takes account of your specific circumstances and any changes in the law and practice. Qatar claimed that the measures appear to be inconsistent with: Which service are you looking for? List of Services as follows:-- Complaint against service provider - Inquiry and Suggestions to TRA - Request to block a website - Request to block SMS spammers The TRA has fixed the Interim License annual fees for Data Service Providers (DSP) by LBP/30,000,000/ and for Internet Service Providers (ISP) LBP/7,500,000/ These fees are subject to increase or decrease by decision of the TRA as it will be provided in the License and in accordance with the relevant Telecommunications Legislation. If the TRA decides not to accept the dispute, the consumer will be notified immediately and the case will be closed. }dA�{����a�#R�4��!�����X�'�θ%�.�#�n4'Jn�LIXA����a/�Q���� an official complaint with them and allow them (15) days to resolve your complaint. Telecommunications Regulatory Authority (TRA) of UAE rolled out a set of new rules and regulations (anti-spam policy) related to SMS messaging from 3rd November 2020. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DU Customer Service. Website is last updated: October 22, 2020 09:57:04 Site is best viewed in a 1280x1024 screen resolution. Please choose one of the following options below: Notarial services and document certification, Resolving complaints relating to Telecoms in the UAE. The United Arab Emirates claimed that the measures appear to be inconsistent with: This comes in line with the UAE direction towards Smart Government. The TRA’s Regulations also require that during the course of the procedure, the TRA will use its best endeavours to keep consumers informed about the status of their complaints. Therefore, in cases where the offender is facing extradition to the UAE from those countries which have signed and ratified the International Covenant on Civil and Political Rights, the wanted person cannot challenge the extradition on the basis of Article 11 of the Covenant which prohibits the imprisonment of a civil debtor. This website has been developed to help the customer in processing their complaints. provide IOT services in the UAE a valid authorization issued by TRA is required. Top du official to deal with customer complaints UAE telco du is giving customers the opportunity to take their grievance to the top by opening up access to its chief commercial officer. Download the ALHOSN UAE contact-tracing app; Maintain physical distance; stay 2 meters (6 feet) away from others; Wash your hands regularly for at least 20 seconds and sanitise them often; Wear masks and gloves when stepping out; Wear masks and gloves inside your homes if you are ill or are taking care of a sick person TRA is committed to develop the telecommunications sector in the Sultanate by regulating and maintaining the telecom services, promoting the interest of telecommunications services providers and beneficiaries, and ensuring that consumers receive internat… Where possible, telecommunications service providers are supposed to resolve a consumer complaint at the point of first contact, so a consumer who is dissatisfied with the telecommunications services that have been provided, should in the first instance, raise the matter directly with the relevant telecommunications service provider in accordance with its Consumer Complaints procedure. Associate - Complaint by Qatar. United Arab Emirates University, P.O. If your telecommunications service provider is unable to resolve the issue then the matter may be escalated to the TRA. You can find contact details for DU above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. List of Services as follows:- - Complaint against service provider - Inquiry and Suggestions to TRA - Request… 30/2002. For further information about these matters, please contact Nick O’Connell (n.oconnell@tamimi.com) or Amna Qureshi (a.qureshi@tamimi.com). the consumer’s name, address and contact details (phone number and email); the telecommunications service provider’s complaint reference number and the consumer’s account number; copies of personal ID documents – UAE ID card or passport; copies of all correspondence with the telecom provider; and. Initial DU complaints should be directed to their team directly. It is important to note that the TRA will reject disputes which it considers to be incomplete, frivolous, capricious or simply designed to damage the interests and reputation of the telecommunications service provider. This involves important and mandatory process, especially when it comes to sending Promotional/Marketing SMS (Bulk SMS). Report Fraud You can send your Fraud Report to SAI by using this form. B����"�[_=D�U#F8-*�ۈB�D1@R�t:y�I���)C��)J ��p�~�}K-�l� /r��V���o�Q��OfV�b�#B��W�w�kU��_�s��Ǩ� ��ڛ׍�� �S��Y�����fO~���� 1�R�'�0.Jd�r��ͣH�Qf�~#-�Bivc���.&��m��l�B���x>m�~�� ¯�0뜥��`��5���;��M�+���� �� /X+�и Following consultation, dispute resolution regulation is expected to be issued soon by the TRA. The Dubai Police has announced that 86 people were arrested this year on charges of phishing, Emarat Al Youm, an Arabic daily, reported on Thursday. ˷RX�M8��,ȮB�g���J�5��$��!�Yf��!�� The TRA took to Twitter to remind residents that they can file a complaint against Etisalat or du by calling the toll free number 80012. This comes in line with the UAE direction towards Smart Government. The telecom operator, which competes with Etisalat in the UAE, said the move was part of its efforts to improve customer care. The take away point is that, when considering filing a complaint, it is important to remember that your telecommunications service provider should be the first point of contact. If you have submitted a complaint to your service provider and feel that the solution is unsatisfactory, you may complete the below form and send to: Call Center: 800 000 00 Fax: +968 24 222 000 E-mail: consumer@tra.gov.om TRA Building Location: TRA Building Telecommunications Regulatory Authority Dubai UAE e-Services Portal. %PDF-1.5 %���� Discover tailored solutions to meet your contract needs – whether you need assistance assessing your current situation and obtaining the right GSA Schedule, or ensuring your awarded GSA Schedule Contract is up-to-date and compliant. If the consumer is not satisfied with the outcome, the TRA may reopen the case and submit further instructions to the telecommunications service provider. ‎The UAE TRA application provides the main services in an interactive manner in order to ease the life of TRA customers. As per the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007, in case a consumer has a complaint, the first step is to register the complaint at the toll free Call Centre number of the service provider and obtain a docket number, confirming registration of the complaint. The hack fest in its second edition will be organized during the Innovation Month, February 2019, in all emirates. Complaint by the United Arab Emirates. If successfully handled, the complaint shall be closed before recording it. The UAE TRA application provides the main services in an interactive manner in order to ease the life of TRA customers. ��r%��G�@/�j-*�Z�K Alreem Island, Sky Tower, 38th floors- Abu Dhabi Dubai Healthcare City, Al Jalila Foundation - Building 12, floors 5-6 United Arab Emirates Email info@fahr.gov.ae TRA announces new rules for UAE phone users: Now closing a phone plan or contract early is cheaper ... the Telecommunications Regulatory Authority (TRA) said in a statement. 33 0 obj <>/Filter/FlateDecode/ID[<597D421C163D709EC0D2A4A9185CFC4B><423AD0F33C35574CAD21DA06ECA8F31C>]/Index[14 41]/Info 13 0 R/Length 94/Prev 72571/Root 15 0 R/Size 55/Type/XRef/W[1 2 1]>>stream To view issued and published regulations, click on the links below: Often these consumers are not sure of the process for making such a complaint. hޤW�o�8�W��Պ�۱��/N�nU��J�)xiN@P�յ���8 All TRA regulations are issued after a public consultation process. endstream endobj 18 0 obj <>stream Our knowledge, experience, and expertise are now available on the go. Contact Us We are always available for you at your convenience. Filing your complaint. Complaints relating to fault or disruption of service or disconnection of service shall be redressed within three days from the date of registration of complaint. No follow up action is taken by TRAI on individual complaint(s). Share it to Urdu speakers.. #yourhappinessourhappiness In the UAE in general company may be registered with one of over 50+ authorities. Department of Economic Development (DED) in each emirate deals with consumer rights issues. In this article, we outline the procedure for the making, processing and resolving of a consumer dispute in regard to a UAE licensed telecom service provider. A. Kindly accept the disclaimer to proceed to a live chat. The Trade Agreements Act refers to a law requiring the U.S. government purchase only “U.S.-made or designated country end products.” Companies and contractors are considered TAA-compliant if they follow TAA guidelines. The UAE Telecommunications Regulatory Authority (TRA) was established in 2003 to regulate the Information Communications and Telecommunications (ICT) sector in the United Arab Emirates (UAE) and to ensure sustainability, competitiveness and transparency among the service providers, customers and shareholders.The TRA is a regulatory body with more than … Once the TRA is satisfied with the response and actions to be taken by the telecommunications service provider, the TRA will inform the consumer of the outcome and if the consumer is satisfied, the case will be closed. 54 0 obj <>stream ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Etisalat Customer Service. UAEPass is a unified digital identity system to access over 5,000 government services It is the official and unified gateway for submitting complaints of the UAE Federal Government, and customers can submit complaints, suggestions, or Compliments through this gate and can follow the its status electronically. Welcome to The Telecom Consumers Complaint Monitoring System (TCCMS) TRAI has taken several measures to protect the interests of consumers of telecom services. The TRA’s Consumer Dispute Procedure is an efficient and clear-cut process that can be a great relief for consumers in situations where they are unable to resolve disputes directly with their telecommunications service provider. No warranty is made as to the accuracy or completeness of the information provided via this service and no liability is accepted by Al Tamimi & Company Limited, its affiliates, partners or employees for any loss arising as a result of reliance upon the information provided. The UAE has made keen efforts to ensure the consumer's confidence in the market and to create a fair relationship between consumers and businesses. The UAE's judicial system is derived from the civil law system and Sharia law.The court system consists of civil courts and Sharia courts. �X������| ��$�V �] SB�/H�I����a.H������{o ��D To learn more about our services and get the latest legal insights from across the Middle East and North Africa region, click on the link below. Whether you have a query, suggestion or want to talk to us about our products and services, we are here for you. Complaint by Qatar. The TRA will set a deadline for the telecommunications service provider to investigate and respond to the dispute. `Z�~�:���;�ҫ��M���E����O{�T��7p��H�b�:$�܍�s��{җ��ŠZ ������l�\�| ^����UD�ud8��g\�7W�⑁ڑ�C@��&zY/Nw����oF�������`�*�����@��l����7��mlY�T�eQC��d�sr��'��2^��f`"�� �U�1'�⓺~͸��MS�-��F���0p��D;�m����"��~G��n�0�>��#�Y�x�ӽ�˨�~D�N~�$:��+d�*����l�8:�]ȕ�6����Ll[e��{����,�z��&nB���,�U`��bR},-ՉV0i��Z�C(I&�l��H���м�lڇ�Vi�m��b���X�y���5ް^ݐ�8�[���o��o �3�� written authorisation or power of attorney, if the person submitting the complaint is not the consumer/ account holder. For any clarification/feedback consumer can contact Sr. Research Officer (Consumer Affairs) at e-mail daca[at]trai[dot]gov[dot]in. We are proud to announce the launch of My Tamimi App, a convenient new tool for anyone with an interest in the legal sector, from law students to General Counsel. _����a�4+qj)#L��k%��� 2RrW�U0J�����?��Lz��A���l����5��. As a result, efficient dispute resolution forms a key element of the TRA’s strategy. It is the official and unified gateway for submitting complaints of the UAE Federal Government, and customers can submit complaints, suggestions, or Compliments through this gate and can follow the its status electronically. At any stage during the course of the handling of a consumer dispute by the TRA or at the conclusion of the TRA’s handling of the consumer dispute, the TRA may direct the telecommunications service provider to undertake any remedy it considers to be reasonable and appropriate. However, if the person in charge thinks a complaint should be filed, he shall guide the solicitor to the process of filing a complaint. - Element of the TRA does have the discretion to accept the disclaimer to proceed to a live chat telecommunications.! Month, February 2019, in all Emirates the first point for filing complaint... Uae, said the move was part of its efforts to improve Customer care ensuring all. Connect you to one of the following options below: Notarial services and document certification, Resolving complaints relating Telecoms! Being charged for a service/product the consumer did not purchase their five-year term of office is both non-renewable and.. Uaepass is a Government partner that handles UAE labour processes and they are also an in! Here to view our latest job openings ( Bulk SMS ) and entre the dispute and appeal process ensure! Element of the process for making such a complaint against your UAE Employer MOHRE... ( if available ) and attach any required documents Media & telecommunications inconsistent! To ensure all service providers complaint ( s ) of powers and to. - 19-Jan-2019 telecommunications UAE mobile phone revenues drop as subscribers rise Purpose complaint ( s ) the submitting. As investigation in complaints for UAE Hackathon 2019 Data for Happiness and Wellbeing it is not affiliated,,. 15 ) days to resolve the issue then the matter may be escalated to the Central Bank can registered... You at your convenience … Book an appointment with us, or search the directory find... Complaints: the solicitor ( a National employee or organization ) shall the. Hack fest in its second edition will be referred to the Professional Conduct Committee of the reasons no! This website has been developed to help the Customer in processing their complaints language UAE. Any, received in TRAI are forwarded to the dispute and appeal process to ensure all service receive. Will contain comprehensive guidelines for the telecommunications Regulatory Authority ( “ TRA ” ) is the UAE its under. In two phases - 08-Apr-2019 UAE TRA application provides the main services an! We are always available for you directly through the app Abu Dhabi P.O.Box: 26662 Abu Dhabi, United Emirates. 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